Information on complaint management
Dear Customer,
Your satisfaction is important to us. Our goal is to offer a high standard of quality and the best possible service. If you are still not satisfied with our service, please let us know.
Various contact options are available to you for this purpose:
Commerz Real Capital GmbH
Friedrichstrasse 25
65185 Wiesbaden, Germany
Tel.: +49,611 7105 - 0
E-mail: institutional@commerzreal.com
Your complaint will be forwarded immediately after receipt to an employee responsible for complaint management, who will record it accordingly and ensure prompt processing. As a rule, we will send you an acknowledgement of receipt within 10 working days of receipt of the complaint, unless we are already able to respond to your request within the aforementioned period. Your complaint will be answered immediately, but no later than within one month. If, in exceptional cases, unplanned waiting times arise during processing, you will receive an interim notification from us informing you of the reasons for the delay and stating when the examination of the complaint is expected to be completed.
The business language for your request is German.
Our aim is to provide a swift resolution to any issues and to find satisfactory solutions. This service is, of course, free of charge.
Your Commerz Real Capital GmbH
